Online Casino Complaints
Players can leave any kind of complaints about any casino from our list here. You already know we value nothing more than feedback. Feedback is the foundation of any kind of evolution.
Now, this page is dedicated to customer complaints. Most companies try to avoid this part of business pretty much in the same way as people avoid taking out the rubbish. We know what happens, however, when you bury rubbish under the rug, which is why we aim to deal with issues sooner rather than later, ideally before they even come up. Like the man said: 'Prevention is a thousand times better than treatment'.
What Is This All About?
Whatever it is you are truly after, be it entertainment, profit, connections, a feeling or belonging, or enlightenment (whatever!), we think you are resourceful and independent enough to go out there and get it. After all, you wouldn't be here, reading up on the best online gambling resource out there if you weren't in the top 1%. However, we do know that what people hate the most is when some stupid technical thing or a conflict of interest distracts you from your goal. There’s nothing worse than going somewhere fast and then finding out you’re stuck because of something going wrong that shouldn’t.
The Casino Complaint Form is for our Approved Casino Listings ONLY! All other email inquiries can be sent using the General Contact Form. If you have a valid issue with any of our APPROVED online casinos please describe the problem in HONEST DETAIL in the form. Campeonbet Casino. NetEnt, World Match, Evolution Gaming and 27 more. Campeonbet Casino. Campeonbet Casino is an online casino where members can play a host of games from slots and table games to sports and live games.
We have created a complaints page with exactly that in mind. Your path to your goal should be as quick, clean, and clear as humanly possible. That is why we are here to get all the thorns out so you can enjoy the roses. Leave all your baggage with us (we are kind of like glorified butlers, in a sense), and set on your journey without distractions. The complaints that are left here will be moderated. We do ask that you state everything clearly and concisely so that we don’t have to take up additional time by contacting you only to fill in the gaps.
Why Choose This Way?
- The two brick-and-mortar casinos, namely Resorts World Sentosa and Marina Bay Sands, are ranked among the top 10 best casinos in the world. Online gambling is also just as popular as anywhere in the world compared to Singapore casino. A recent survey in the UK showed that 17% of the country’s population gambles to win money as online players.
- Our online casino leads the way in Europe and caters to every market where our license allows us to operate. We are certified to run remote gaming operations, but better yet, we have won the trust of players from dozens of countries, putting us on your iGaming radar as well. Our online casino is dedicated to one simple goal, provide you with.
Red Dog Casino Complaints
We believe firmly that good customer service is based on representative quantifiable data. Don't you? The assumption is the mother of all mistakes, right? There are very complex and industrious systems for measuring company ’performance, true. Still, we believe there is no more efficient and straightforward way of adapting and evolving than getting direct input from clients. By basing the lists we have on customer opinion we are able to reflect the consumer response and keep in touch with the ever-changing reality in the quickest way possible. The problem with the traditional instruments used for measuring public satisfaction is that, while they are very efficient, they still are based mostly on hypothetical and predicted values, which means they are bound to fail sooner or later. Because we work with genuine customer opinions, we are able to get ahead of the competition by quickly making sure that whatever chinks in our armor appear are closed on the spot. Go ahead and visit our page to make sure we do genuinely respond to every complaint that is recorded.
So why do we think it’s so important to deal with complaints on time? Here are the three whales of 21st-century customer complaint handling procedure in the business world.
They Help Us Educate Our Affiliates
We think it’s great that people complain. After all, they are just trying to make the world a better place. Honest, we’re not really sure why complaints are met with such hostility by most companies. We think that they are vital in identifying major areas of improvement. Getting complaints means that not only can one area be improved in a casino's structure, but also they can make conclusions about why what hasn't worked hasn't worked, and maybe‘ take another look at their strategy. That can prevent major mistakes happening in the future, which can save them millions. Thanks!
They Help Us Get Good Reviews
Online Casino Complaints Uk
If we can turn negative reviews into positive (and negative reviews are a very dangerous thing), we are delighted. That means that we, and the casinos we work with, can extend our areas of influence by that one customer. Not only does that in bringing more revenue if you multiply a number of customers by their contribution, but also we like to think we are making history by recording client experience improvements and making the world a better place by helping people get a kick out of something that previously made them angry.
They Improve Brand Recognition
Reputation means everything. Everyone knows everyone in the global gaming community. 94% of start-ups go bankrupt in the first 10 years of getting off the ground. The reasons for that are many: ineffectiveness, bad thinking, inexperience…but we would say that a lion’s share of people’s trouble is bad rep, which spreads pretty much like a viral video. Empires can come down in a matter of hours. That’s why it’s so important to stay on top, up to date, and tuned in at all times.
How It Works
After a complaint is submitted, the website admin and the casino rep get an indication. If the casino does not resolve the complaint within 100 hours, the complaint gets labeled “unsolved”, and becomes visible to anyone visiting the site. Casino that has the greatest number of unresolved complaints goes down to the bottom of the list and risks getting blacklisted. So you see we have actually implemented a system that makes it possible to keep track of all the casinos that genuinely provide a good service - and that is based on your reviews.
All of the online casinos that we have reviewed & recommended for you right here on this website are fully licensed by trusted authorities in well-known online gambling licensing jurisdictions, plus they are also monitored by independent third party organisations. Most of our featured online casinos are licensed either by the Malta Gaming Authority, by the UK Gambling Commission, by the Gibraltar Regulatory Authority or by the Curacao Internet Gaming Association / CIGA.
If you do have a genuine complaint about any of these casinos you can start by lodging a direct complaint with the actual casino. 99.9% of all complaints will be resolved in no time at all through the casino’s own complaints department. However, if your questions are going unanswered or if you think that the casino is not doing enough to resolve your issue, the next step would be to try and get hold of the authority that issued the casino a license, but only as a last resort.
When you lodge a complaint, it would be a good idea to provide as much evidence as possible and this means that you should try and support your complaint with as many screenshots as possible and any other evidence that you feel will be useful. It shouldn’t take any longer than 48 hours to receive some kind of response from the complaints department, but in most cases you should receive an instant automated response, or you may even receive some other kind of direct response from an actual person within just a few hours.
If you sign up to an UNLICENSED online casino you wouldn’t have this safety net available and this is why we only recommended playing in a fully licensed online casino. You will only receive the proper legal backing that you are entitled to as a player when signing up to a fully licensed online casino.
Before you go ahead and lodge a complaint, just make sure that you have read thoroughly through the casino’s policies, terms & conditions. For example, players often fail to read through the bonus T’s & C’s when claiming a bonus and don’t realise that they have to complete the wagering requirements before they can withdraw their winnings. Wagering requirements also generally need to be completed within one week or within one month of accepting the bonus, or they can end up losing their bonus cash which often leaves players feeling cheated by the casino.
To contact the casino directly you can head straight to the ‘contact us’ section or to the ‘support’ section and this will give you a list of appropriate email addresses or telephone numbers. If you can’t seem to find this information anywhere you may just need to launch the live chat and then ask them for further assistance. You may have to wait in a queue for a few minutes, but the live chat response time at most of our featured Australian online casinos is usually just a matter of seconds and there’s generally never any waiting around.
You will also find that all of our Microgaming powered casinos are eCOGRA certified. eCommerce Online Gaming Regulation and Assurance is an internationally accredited online casino testing agency which has been keeping players safe and dealing with player’s complaints since 2002. You can contact eCOGRA directly should you have an unresolved complaint about any of our top-rated Microgaming casinos.
This is a London-based, non-profit organisation and wherever you see the eCOGRA ‘Safe & Fair’ seal of approval at an online casino, you can pretty much guarantee that you won’t run in to any problems at the casino and you can always count on eCOGRA being able to resolve most issues for you.